Frequently Asked Questions
What types of products do you sell?
We specialise in clothing that blends contemporary London style with everyday comfort. Every piece is thoughtfully designed using premium fabrics to deliver elegance, durability, and a flattering fit for any occasion.
Where do you deliver your products?
We currently ship to the United Kingdom & Europe
What are the delivery times?
Orders are processed within 1 to 2 working days(Monday- Friday) following payment confirmation. Delivery typically takes between 5-10 days (Monday-Friday), depending on your location. A confirmation email containing your tracking details will be sent as soon as your order is dispatched.
Is shipping free?
Yes, we provide free standard shipping on all orders — no minimum spend required.
How can I track my order?
After your order has been dispatched, you'll receive a tracking number via email. Simply use the link provided to monitor your parcel’s progress all the way to your door.
What is your return policy?
You may return items within 14 days of delivery. Items must be unworn, unwashed, and returned in their original packaging with all tags still attached. A £5 return shipping fee will be deducted from your refund.
To initiate a return, please contact us at info@edinlondon.com.
How long does it take to receive a refund?
Once your returned item has been received and inspected, your refund will be processed within 10 working days to the original payment method. Please allow additional time for the funds to appear in your account, depending on your bank or payment provider.
Can I exchange my item for a different size or colour?
Yes, exchanges are available within 14 days of delivery, subject to stock availability.
Contact us at info@edinlondon.com with your order number and the size or colour you'd prefer, and we’ll arrange it for you.
What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Diners Club, Discover, Maestro, Klarna, Shop Pay, Union Pay and Google Pay. We never store your card details.
Are my personal details secure when I make a purchase?
Yes. We use SSL encryption and comply with UK GDPR and all applicable data protection laws to ensure your personal and payment information remains secure.
How can I contact customer service?
You can reach our team at info@edinlondon.com. We’re happy to help with any questions regarding your order or products.
Do your items fit true to size?
Yes, our clothing follows standard UK and European sizing. We recommend checking our size guide before ordering. If you’re unsure, feel free to contact us for guidance.
How do I care for my garments?
Each item includes specific care instructions on its label. Generally, we recommend gentle machine washing or dry cleaning, depending on the fabric. Avoid high heat and prolonged sun exposure.
What should I do if I receive a damaged or incorrect item?
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery at info@edinlondon.com.
Include your order number and a photo of the issue, and we’ll arrange a replacement or full refund at no extra cost.
Still need help?
At Edin London, we’re dedicated to delivering exceptional service and beautifully crafted pieces. If you have any further questions, don’t hesitate to reach out — we’re always happy to help.
